"Who can help me?": Knowledge Infused Matching of Support Seekers and Support Providers during COVID-19 on Reddit

During the ongoing COVID-19 crisis, subreddits on Reddit, such as\nr/Coronavirus saw a rapid growth in user's requests for help (support seekers -\nSSs) including individuals with varying professions and experiences with\ndiverse perspectives on care (support providers - SPs). Currently,\nknowledgeable human moderators match an SS with a user with relevant\nexperience, i.e, an SP on these subreddits. This unscalable process defers\ntimely care. We present a medical knowledge-infused approach to efficient\nmatching of SS and SPs validated by experts for the users affected by anxiety\nand depression, in the context of with COVID-19. After matching, each SP to an\nSS labeled as either supportive, informative, or similar (sharing experiences)\nusing the principles of natural language inference. Evaluation by 21 domain\nexperts indicates the efficacy of incorporated knowledge and shows the efficacy\nthe matching system.\n