Shades of BLEU, Flavours of Success: The Case of MultiWOZ

The MultiWOZ dataset (Budzianowski et al.,2018) is frequently used for benchmarking context-to-response abilities of task-oriented dialogue systems. In this work, we identify inconsistencies in data preprocessing and reporting of three corpus-based metrics used on this dataset, i.e., BLEU score and Inform & Success rates. We point out a few problems of the MultiWOZ benchmark such as unsatisfact…

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