Patent №
US 10,009,460
Granted
2018-06-26
Filed 2016
Owner
WITNESS SYSTEMS, INC.
+1 more
Lab
—
AI components
1
speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15192232
Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.
AI classification
Ownership
WITNESS SYSTEMS, INC.
assignment · 390730195
VERINT AMERICAS INC.
namechg · 392540374
Assignors
WILLIAMS, JAMIE RICHARD, CALAHAN, MARC, DONG, THOMAS Z.
On an employer assignment, the assignors are typically the inventors.