Patent №
US 10,083,451
Granted
2018-09-25
Filed 2017
Owner
ASAPP, INC.
Lab
—
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15638543
A third-party company may assist other companies in providing customer support to their customers. The third-party company may provide software to a computer of a customer service representative to present a user interface to assist the customer service representative in responding to customer requests. Third-party company may also send update data to the computer of the customer service representative to cause a portion of the user interface to be updated, where the update data is determined using an intent of a message received from a customer. A message received from the customer may be processed to determine the intent of the message, a template may be obtained using the intent, and the update data may be generated by rendering the selected template. The update data may then be transmitted to the computer of the customer service representative to cause a portion of the user interface to be updated.
AI classification
Ownership
ASAPP, INC.
assignment · 430510053
Assignors
SEHRAWAT, VICKY, SHAEV, JASON, BISWAL, PUNYASHLOKA, DILLMANN, BRIAN, HACKMAN, JOSEPH, HENRY, SHAWN, SAPOZNIK, GUSTAVO
On an employer assignment, the assignors are typically the inventors.