WEBFORM MONITORING

A system for monitoring the performance of the webform comprising: a detection module, an archive module, a database, an analysis module and intervention module, a help module, and a reporting module. The detection module detects user interactions with the webform. The archive module stores details of the detected user interactions in the database. The analysis module compares detected user interactions with templates stored in the database. The analysis module determines a performance indication for the detected interactions. In response to a negative performance indication, the intervention module categorizes the performance indication by identifying a negative ratings value and activates the help module, which can activate additional functionality on the webform and/or provide a connection to additional data or devices. The reporting module generates reports based upon the data stored in the database.