SYSTEMS AND METHODS FOR CONTROLLING SECURE PERSISTENT ELECTRONIC COMMUNICATION ACCOUNT SERVICING WITH AN INTELLIGENT ASSISTANT

Patent №

US 10,200,314

Granted

2019-02-05

Filed 2018

Owner

CAPITAL ONE SERVICES, LLC

Lab

AI components

3

nlp · speech · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16026353

The disclosed technology includes systems and methods for controlling enrollment and secure persistent SMS texting account servicing communications. A method is provided that includes receiving, at an enrollment web portal, enrollment data including: enrollment credentials identifying a user for authentication, a phone number of a mobile device associated with the user, and consent by the user to persistently interact with an account servicing system via SMS texting. The method includes: processing the received enrollment data, authenticating the user responsive to processing the received enrollment data, storing the phone number of the mobile device associated with the user in a phone number data storage, and generating, responsive to the authenticating, a revocable token for persistent access to a natural dialog module via a SMS texting gateway for the mobile device identified by the phone number.

Natural languageSpeechPlanningH04L 51/02G06F 16/90332G06F 40/295G06F 40/30G06F 40/35H04L 67/306H04M 15/755H04M 15/8221+2 more

AI classification

Natural language1.00
Speech1.00
Planning0.99
AI hardware0.35
Machine learning0.11
Knowledge representation0.06
Vision0.01
Evolutionary computation0.00

Ownership

CAPITAL ONE SERVICES, LLC

assignment · 462590056

Assignors

KARP, SCOTT, THYAGARAJAN, SRINAATH

On an employer assignment, the assignors are typically the inventors.

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