MESSAGE RESPONSE ROUTING

Patent №

US 10,325,599

Granted

2019-06-18

Filed 2016

Owner

AMAZON TECHNOLOGIES, INC.

AI components

3

nlp · speech · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

15392271

Systems and methods for extracting contact information from a message are described. A system can receive a message for a recipient, where the message originates from a message source having a first contact identifier (i.e., phone number, text address, etc.). The system can determine text data associated with the content of that message and process the text data to determine that the message refers to a second contact identifier that is different from the first contact identifier. The system may output the message to a recipient device (such as using text-to-speech, etc.) and may store an association between the message source and the second contact identifier. When the recipient speaks a command to reply to the first message or contact the message source, the system may determine the reply is intended for the message source and may route the reply using the second contact identifier included in the first message.

Natural languageSpeechPlanningG06F 40/295G10L 13/00G10L 15/1815G10L 15/22G10L 15/30H04L 51/02H04M 3/42068H04M 3/5307+9 more

AI classification

Natural language1.00
Speech1.00
Planning1.00
Machine learning0.15
AI hardware0.07
Vision0.01
Knowledge representation0.01
Evolutionary computation0.00

Ownership

AMAZON TECHNOLOGIES, INC.

assignment · 437270499

Assignors

NAIDU, PATHIVADA RAJSEKHAR, HARDIE, TONY ROY

On an employer assignment, the assignors are typically the inventors.

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