Patent №
US 10,326,883
Granted
2019-06-18
Filed 2018
Owner
SPLUNK, INC.
Lab
—
AI components
3
ml · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16051322
One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.
AI classification
Ownership
SPLUNK, INC.
assignment · 465290046
Assignors
MOLANDER, TROY ELLIOTT, MCINTYRE, STEVEN SHAUN, BURNETT, RICKY GENE
On an employer assignment, the assignors are typically the inventors.