CUSTOMER SERVICE MANAGEMENT SYSTEM AND METHOD

Embodiments of the present disclosure relate to a method that includes receiving customer identification information, verifying a customer identity using the customer identification information, receiving inputs related to customer intent from a predictive intent module, processing the inputs related to the customer intent to select a customer service representative from a plurality of customer service representatives, delivering the inputs related to the customer intent to the customer service representative, and connecting a customer device to the customer service representative to facilitate an interaction.