SYSTEM AND METHOD FOR MEANING DRIVEN PROCESS AND INFORMATION MANAGEMENT TO IMPROVE EFFICIENCY, QUALITY OF WORK, AND OVERALL CUSTOMER SATISFACTION
Patent №
US 10,453,075
Granted
2019-10-22
Filed 2017
Owner
ALMAWAVE S.R.L.
+1 more
Lab
—
AI components
3
nlp · speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15833895
A contact need classification is determined based at least in part on semantic characteristics of contact text or contact audio data from a communication device. A service agent profile is selected from a plurality of service agent profiles based at least in part on the contact need classification. A contact event is initiated with an agent communication device associated with the selected service agent profile.
AI classification
Ownership
ALMAWAVE S.R.L.
assignment · 443330725
ALMAWAVE S.P.A.
namechg · 589060576
Assignors
SANDEI, VALERIA, ROMAGNOLI, RANIERO, DI CURZIO, DIEGO, NIGRI, GUGLIELMO, MAESTRO, GIORDANO, FOLINO, SIMONE
On an employer assignment, the assignors are typically the inventors.