SYSTEM AND METHODS FOR SEARCHING AND COMMUNICATION

Patent №

US 10,657,147

Granted

2020-05-19

Filed 2016

Owner

LIVEPERSON, INC.

Lab

AI components

4

ml · nlp · kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

15384895

Described are computer-based methods and apparatuses, including computer program products, comprising the steps of, or structure for, storing a plurality of expert profiles in a database, each of the plurality of expert profiles comprising information associated with a person having knowledge in a particular category, subject or topic; receiving search criteria over a network from a query source; selecting at least one of the plurality of expert profiles comprising information that satisfy the search criteria; and transmitting expert profile data for each of the selected expert profiles to the remote search engine, the expert profile data comprising data that defines a displayable representation of a corresponding expert profile, the expert profile data further comprising data that facilitates a client-initiated, real-time communication session over the network with a person associated with the corresponding expert profile.

Machine learningNatural languageKnowledge representationPlanningG06F 16/335G06F 16/13G06F 16/22G06F 16/24578G06F 16/248G06F 16/285G06F 16/951G06F 16/9535+4 more

AI classification

Planning1.00
Knowledge representation1.00
Natural language0.97
Machine learning0.71
AI hardware0.23
Evolutionary computation0.05
Vision0.01
Speech0.00

Ownership

LIVEPERSON, INC.

assignment · 412840345

Assignors

SCHORZMAN, JULIUS, NINIO, NIR HOLTZMAN, GOLDSTEIN, URI

On an employer assignment, the assignors are typically the inventors.

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