Patent №
US 10,657,147
Granted
2020-05-19
Filed 2016
Owner
LIVEPERSON, INC.
Lab
—
AI components
4
ml · nlp · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15384895
Described are computer-based methods and apparatuses, including computer program products, comprising the steps of, or structure for, storing a plurality of expert profiles in a database, each of the plurality of expert profiles comprising information associated with a person having knowledge in a particular category, subject or topic; receiving search criteria over a network from a query source; selecting at least one of the plurality of expert profiles comprising information that satisfy the search criteria; and transmitting expert profile data for each of the selected expert profiles to the remote search engine, the expert profile data comprising data that defines a displayable representation of a corresponding expert profile, the expert profile data further comprising data that facilitates a client-initiated, real-time communication session over the network with a person associated with the corresponding expert profile.
AI classification
Ownership
LIVEPERSON, INC.
assignment · 412840345
Assignors
SCHORZMAN, JULIUS, NINIO, NIR HOLTZMAN, GOLDSTEIN, URI
On an employer assignment, the assignors are typically the inventors.