ARTIFICIAL INTELLIGENCE BASED VIRTUAL AGENT TRAINER

Patent №

US 10,691,897

Granted

2020-06-23

Filed 2019

Owner

ACCENTURE GLOBAL SOLUTIONS LIMITED

Lab

AI components

6

ml · nlp · speech · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16555539

The present disclosure relates to a system, a method, and a product for an artificial intelligence based virtual agent trainer. The system includes a processor in communication with a memory storing instructions. When the processor executes the instructions, the instructions are configured to cause the processor to obtain input data and generate a preliminary set of utterances based on the input data, process the preliminary set of utterances to generate a set of utterance training data, generate a set of conversations based on the set of utterance training data, simulate the set of conversations on a virtual agent to obtain a conversation result, verify an intent and a response based on the conversation result, verify a use case flow and flow hops based on the conversation result, and generate recommendation information and maturity report based on verification results.

Machine learningNatural languageSpeechKnowledge representationPlanningAI hardwareG06F 40/35G06F 18/2148G06F 18/2185G06F 40/247G06F 40/284G06N 3/0442G06N 3/0455G06N 3/08+6 more

AI classification

Natural language1.00
Speech1.00
Machine learning1.00
Knowledge representation1.00
Planning0.99
AI hardware0.83
Vision0.11
Evolutionary computation0.00

Ownership

ACCENTURE GLOBAL SOLUTIONS LIMITED

assignment · 502140972

Assignors

RAJAGOPAL, VIDYA, MANICKAM, KOKILA, GRACE MERCYLAWRENCE, MARIN, MENGI, GAURAV

On an employer assignment, the assignors are typically the inventors.

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