Patent №
US 10,694,026
Granted
2020-06-23
Filed 2018
Owner
ROYAL BANK OF CANADA
Lab
—
AI components
3
ml · nlp · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15998877
A computer implemented method and system for routing a call based on characteristics of call data are provided. The method may include: receiving or retrieving a first data set representing a first set of plurality of call features relating to an on-going call from a database; generating, using a machine learning model, a suspiciousness score of the on-going call based on the first data set, the suspiciousness score indicating a probability of the on-going call being a fraudulent call; routing the on-going call based on the suspiciousness score; displaying the first suspiciousness score on a graphical user interface; continuously receiving or retrieving a second data set representing a second set of plurality of call features relating to the on-going call from the database; updating the suspiciousness score of the on-going call based on the second data set; and displaying the updated suspiciousness score on the graphical user interface.
AI classification
Ownership
ROYAL BANK OF CANADA
assignment · 515800376
Assignors
CHANDRASEKARAN, KARTHIKEYAN, MATHIYAZHAGAN, ROOBINI, PATEL, RUTURAJ MAHESHBHAI, VAZHAYIL, SREENATH, PAGNIELLO, DOMENICO
On an employer assignment, the assignors are typically the inventors.