Patent №
US 10,698,933
Granted
2020-06-30
Filed 2018
Owner
SAMSUNG SDS CO., LTD.
Lab
—
AI components
2
nlp · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16045063
Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal in an unmanned dialogue model, analyzing the dialogue to determine whether a counselor switching situation has occurred, transmitting a dialogue handover request including information regarding the dialogue to a counselor management apparatus when it is determined that the counselor switching situation has occurred, and automatically switching into a mode for relaying transmission or reception of messages between the user terminal and a counselor terminal that receives a task for processing the dialogue handover request allocated by the counselor management apparatus.
AI classification
Ownership
SAMSUNG SDS CO., LTD.
assignment · 464590724
Assignors
KIM, JIN WOON, KIM, CHANG PIL, KIM, JI HUN, LEE, JOON WON, NAH, BONG WON, PARK, BYUNG JAE, KANG, SEUL GI, LEE, JIN SOO, IM, KEUM SIK, AHN, JOO HEE, PARK, YOUNG MIN, BYUN, JEAN SU
On an employer assignment, the assignors are typically the inventors.