Patent №
US 10,698,959
Granted
2020-06-30
Filed 2017
Owner
UIPCO, LLC
+1 more
Lab
—
AI components
4
nlp · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15689923
Methods, systems, and apparatus, including computer programs encoded on computer storage media, to detect system problems using social media. One of the method includes monitoring posts on a plurality of social network sites. The method includes identifying posts that include at least one of a plurality of keywords, at least some of the keywords indicative of system problems. The method includes tagging the identified posts. The method includes determining, based on the tagged posts, that a system problem is occurring. The method also includes raising an alert regarding the system problem.
AI classification
Ownership
UIPCO, LLC
assignment · 434460390
UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
assignment · 523770221
Assignors
GERTH, WILLIAM, FUNARI, LEONARD S., TREHARNE, ALLISON SQUIRES
On an employer assignment, the assignors are typically the inventors.