Patent №
US 10,715,467
Granted
2020-07-14
Filed 2018
Owner
AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
Lab
—
AI components
7
ml · nlp · speech · kr · planning · evo · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15927369
A chat system implementing AI-based support chat profiles may receive and process one or more user chat inputs from a user terminal. The chat system may select a support chat profile based on the processed user chat input. The chat system may generate one or more AI chat responses based on the processed user chat input and the support chat profile. The chat system may determine a confidence level of each AI chat response. The chat system may generate a support response. In response to the confidence level of the AI chat response being greater than a predetermined level, the support response may be generated to comprise the AI chat response.
AI classification
Ownership
AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
assignment · 453010851
Assignors
BASHEER, SIBISH, BRUNO, JOHN
On an employer assignment, the assignors are typically the inventors.