EMOTIONAL INTELLIGENCE FOR A CONVERSATIONAL CHATBOT

A system provides emotionally and intellectually relevant responses to user queries received by a chatbot instantiated by a computing device. The system also receives user data associated with the user query. The user query is communicated to a first supervised machine learning model to obtain a first plurality of ranked responses. The system also communicates the received user data to a second supervised machine learning model to obtain a first plurality of emotions associated with the user data. The system then determines determine a second plurality of emotions for the first plurality of responses and re-ranks the first plurality of responses based on a comparison of the first plurality of emotions and the second plurality of emotions. The system then selects a response to the user query from the re-ranked responses and outputs the selected response using the chatbot instantiated by the computing device.