Patent №
US 11,030,412
Granted
2021-06-08
Filed 2018
Owner
VERIZON PATENT AND LICENSING INC.
Lab
—
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15949893
A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.
AI classification
Ownership
VERIZON PATENT AND LICENSING INC.
assignment · 454970214
Assignors
SHANMUGAM, SANKAR, LANKA, SREEHARSHA, SHANTHRAJ, PRADEEP BHARTHUR, RAZZANO, NEIL THOMAS, VENKATESAN, SHANKAR, MAHAJAN, TRISHA, SOLTYS, STEPHEN JOHN, SENGOTTAIYAN, MOORTHY, THIYAGARAJAN, SAIVIVEK, MOHAMMED, AHMED PASHA, KUMAR, SANDEEP
On an employer assignment, the assignors are typically the inventors.