SYSTEM AND METHOD FOR AUTOMATING THE TRAINING OF ENTERPRISE CUSTOMER RESPONSE SYSTEMS USING A RANGE OF DYNAMIC OR GENERIC DATA SETS

Patent №

US 11,037,549

Granted

2021-06-15

Filed 2020

Owner

ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY

+2 more

Lab

AI components

6

ml · nlp · vision · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16929675

A system and method for automating the training of enterprise customer response systems using a range of dynamic or generic data sets, used to gradually take human supervision and intervention out of the training process for enterprise WA and similar automated response engines, by training existing machine learning models or engines using a heuristic middleman annotation assistant that helps map generic/public/new datasets to the existing machine learning model or engine, and allowing for limited human oversight over the remaining unknown or badly classified data segments which is used to further teach the heuristic and classification model until the human oversight is no longer needed for the heuristic to learn and map newer datasets, thereby reducing human, dollar, and time costs, and improving automated response system efficiency.

Machine learningNatural languageVisionKnowledge representationPlanningAI hardwareG10L 15/063G06F 40/30G06N 5/01G06N 20/00G10L 15/10G10L 15/1815G10L 15/183G10L 15/22+1 more

AI classification

Machine learning1.00
Planning1.00
Natural language1.00
AI hardware0.99
Knowledge representation0.99
Vision0.91
Speech0.15
Evolutionary computation0.00

Ownership

ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY

assignment · 539680817

INFERENCE SOLUTIONS PTY LTD

assignment · 540220240

INFERENCE COMMUNICATIONS PTY LTD

assignment · 540330597

Assignors

KULKARNI, SANTOUSH

On an employer assignment, the assignors are typically the inventors.

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