CHATBOT ARTIFICIAL INTELLIGENCE

Patent №

US 11,038,821

Granted

2021-06-15

Filed 2020

Owner

PROGRESSIVE CASUALTY INSURANCE COMPANY

Lab

AI components

5

ml · nlp · speech · kr · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16810678

A system and method simulate a chat-based conversation with a human user. The system and method receive a text message through the chat system that enables a receiver to transmit an automatically generated response in real time during a chat session. The system and method recognize characters in a text message and generates an automatic prediction or classification using a conversational assistant pod that resides in a container. The system and method generate an automatic response and modify computing resources by replacing the conversational assistant pod and the container with a second conversational assistant pod and a second container without interrupting the chat session.

AI classification

Speech1.00
Natural language1.00
Machine learning0.95
AI hardware0.86
Knowledge representation0.58
Planning0.07
Evolutionary computation0.00
Vision0.00

Ownership

PROGRESSIVE CASUALTY INSURANCE COMPANY

assignment · 562310009

Assignors

HARDING, JARROD D., BLISS, RICK A.

On an employer assignment, the assignors are typically the inventors.

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