Patent №
US 11,064,073
Granted
2021-07-13
Filed 2019
Owner
UIPATH, INC.
Lab
—
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16704693
A system and method provide an integrated automation solution that links multiple systems and applications of a contact center operation and provides a unified support interface and unified knowledge base that delivers relevant data in real-time to assist contact center personnel during a customer interaction. Robotic Process Automation (RPA) is used for automating workflows and processes with robots (e.g., attended and/or unattended) that perform various tasks and activities for capturing information (data, documents, etc.) from multiple front-end and/or back-end systems and applications to provide the necessary data and information in real-time during a contact center session.
AI classification
Ownership
UIPATH, INC.
assignment · 511930558
Assignors
KADAKIA, PALAK, SARAF, ANKIT
On an employer assignment, the assignors are typically the inventors.