ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING BASED INCIDENT MANAGEMENT

In some examples, artificial intelligence and machine learning based incident management may include analyzing incident data related to a plurality of incidents associated with organization operations of an organization to train and test a machine learning classification model. Based on mapping of the organization operations to associated organizational key performance indicators, a corpus may be generated and used to determine an organizational key performance indicator that is impacted by each incident. New incident data related to a further plurality of incidents may be ascertained, and specified organizational key performance indicators associated with further organizational operations may be determined. Based on the corpus and the trained machine learning classification model, an output that includes an organization operation impacted by an incident, and a specified organizational key performance indicator associated with the organizational operation may be determined, and used to control an operation of a system associated with the organization.