Exception Handling for Robot Assisted Product Management

A robotic unit for manipulating items and products may receive assistance from a product management system if an exception occurs indicating the robotic unit cannot complete a given task with respect to handling the product. The product management system may be associated with a plurality of different assistance centers and response centers providing different types or levels of assistance. The product management system can classify the exception according to hierarchal tiers to determine the type of assistance required. The product management system can then generate and direct an intervention request to one of the response centers based on the classification. The assistance and response centers may be equipped and staffed to provide particularized assistance to the robotic unit. In an example, the robotic unit may store data and instructions received from the assistance and response center for future implementation.