SYSTEM, METHOD, AND COMPUTER PROGRAM FOR AUTOMATICALLY DETERMINING CUSTOMER ISSUES AND RESOLVING ISSUES USING GRAPHICAL USER INTERFACE (GUI) BASED INTERACTIONS WITH A CHATBOT

A system, method, and computer program product are provided for automatically determining customer issues and resolving issues using graphical user interface (GUI) based interactions with a chatbot. In operation, a system implements a self-learning algorithm that keeps track of all activities and usages associated with a subscriber account. Further, the system prepares storylines based on the activities and usages. The storylines are used to automatically create hypothetical issues that a subscriber associated with the subscriber account may be facing. The system also provides a GUI based chat option to the subscriber to communicate with a chatbot. The GUI based chat option includes a graphical representation of created hypothetical issues, and also suggests solutions to the hypothetical issues.