ISSUE-RESOLUTION AUTOMATION

Patent №

US 11,269,717

Granted

2022-03-08

Filed 2019

Owner

SAP SE

Lab

AI components

5

ml · nlp · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16580318

Implementations of the present disclosure include methods, systems, and computer-readable storage mediums for issue resolution based on actual use of configuration parameters. Actions include receiving, from a monitoring system, an incident report including a description of an issue of a process and a context of the issue, retrieving features associated with the issue based on the context of the issue, processing the features to extract a set of solutions that were executed to resolve associated issues, processing the set of solutions to generate a solution for the issue, comparing an accuracy of the solution with a solution implementation threshold, and implementing the solution to resolve the issue.

Machine learningNatural languageKnowledge representationPlanningAI hardwareG06F 11/0709G06F 11/0751G06F 11/079G06F 11/0793G06F 11/3006G06F 11/302G06F 18/22G06F 11/0769+1 more

AI classification

Planning1.00
Knowledge representation1.00
Machine learning1.00
AI hardware0.99
Natural language0.81
Vision0.08
Evolutionary computation0.00
Speech0.00

Ownership

SAP SE

assignment · 504720742

Assignors

EBERLEIN, PETER, DRIESEN, VOLKER

On an employer assignment, the assignors are typically the inventors.

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