Patent №
US 11,272,058
Granted
2022-03-08
Filed 2020
Owner
VERIZON PATENT AND LICENSING INC.
Lab
—
AI components
5
ml · nlp · speech · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16939800
A method for summarizing dialogs may include obtaining an agent text stream and a customer text stream, segmenting the agent text stream and customer text stream into sentences, and labeling sentences associated with the segmented agent text stream and the segmented customer text stream. The method may further include extracting sentences from the agent text stream and the customer text stream based upon frequencies of appearance of words and terms of interest; generating an agent summary paragraph based on the extracted sentences from the agent text stream, and generating a customer summary paragraph based on the extracted sentences from the customer text stream. The method may identify keywords associated with each of the agent summary paragraph and the customer summary paragraph.
AI classification
Ownership
VERIZON PATENT AND LICENSING INC.
assignment · 533200246
Assignors
KHAFIZOV, FARID, GUNTURU, VITTAL N., MCLAREN, TRAVIS R., HINEY, WADE W., IAKUBOVICH, ALEKSANDR
On an employer assignment, the assignors are typically the inventors.