Patent US 11,368,581

A method to transcribe communications includes obtaining an audio message from a first device during a voice communication session with a second device including a display screen, providing the message to a first speech recognition system to generate a first message transcript, providing the transcript to the second device for presentation on the screen, obtaining an indication that a transcript quality is below a threshold, providing, in response, the message to a second system to generate a second transcript while still providing it to the first system to generate the first transcript and providing the first transcript to the second device for presentation on the display screen, and in response to an event occurring that indicates the second transcript is to be provided to the second device instead of the first transcript, providing the second transcript to the second device for presentation on the screen instead of the first transcript.