Patent №
US 11,468,231
Granted
2022-10-11
Filed 2020
Owner
LIVEPERSON, INC.
Lab
—
AI components
5
ml · nlp · speech · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
17126676
The present disclosure relates generally to systems and methods for analyzing intent. Intents may be analyzed to determine to which device or agent to route a communication. The analyzed intent information can also be used to formulate reports and analyze the accuracy of the identified intents with respect to the received communication.
Machine learningNatural languageSpeechKnowledge representationPlanningG06F 16/3329G06F 40/205G06F 40/169G06N 3/045G06N 3/0464G06N 3/08G06N 3/09G06N 20/00
AI classification
Natural language1.00
Planning1.00
Speech1.00
Machine learning0.99
Knowledge representation0.98
AI hardware0.22
Vision0.00
Evolutionary computation0.00
Ownership
LIVEPERSON, INC.
assignment · 599480890
Assignors
DUNN, MATTHEW, BRADLEY, JOE, ONU, LAURA
On an employer assignment, the assignors are typically the inventors.
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