Patent №
US 11,468,897
Granted
2022-10-11
Filed 2020
Owner
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Lab
—
AI components
5
nlp · vision · speech · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16910717
A method for selectively transcribing voice communications that includes: receiving keywords; receiving an audio stream of audio data of speech; searching the audio stream to detect keywords or keyword detections and recording parameter data for each that includes a location of the keyword within the audio stream; generating one or more cumulative datasets for one or more portions of the audio stream that each includes parameter data for the keyword detections occurring therein; for each of the one or more portions of the audio stream, calculating a transcription favorableness score via inputting the corresponding one of the one or more cumulative datasets into an algorithm; and determining whether to transcribe each of the one or more portions of the audio stream by comparing the corresponding transcription favorableness score against a predetermined threshold.
AI classification
Ownership
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
assignment · 530270928
Assignors
WYSS, FELIX IMMANUEL, MCGANN, CONOR P.
On an employer assignment, the assignors are typically the inventors.