Patent №
US 11,489,965
Granted
2022-11-01
Filed 2021
Owner
UIPCO, LLC
+1 more
Lab
—
AI components
4
ml · nlp · speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
17236666
Machine learning technology can analyze in real-time the data from a call between a person and a customer service representative. Based on this analysis, a server can determine a sentiment score that describes a sentiment expressed by the person or the customer service representative. If the server determines that the sentiment score is less than or equal to a pre-determined value, the server can inform the customer service representative's manager so that the manager can take further action to help the person and/or the customer service representative.
AI classification
Ownership
UIPCO, LLC
assignment · 604710688
UNITED SERVICES AUTOMOBILE ASSOCIATION
assignment · 604710747
Assignors
UIPCO, LLC
On an employer assignment, the assignors are typically the inventors.