Interactive and Automated Training System Using Real Interactions

An interactive and automated training system, including a training portal having a training database, a training material creating module including a recorder and a dialogue identifier, a training and practicing module for training and practicing interactively with a trainee user, and a testing module for providing test case scenarios and grading a performance level of the trainee user. The recorder records real time interaction between an employee and a customer. The dialogue identifier differentiates the real time interaction into an employee dialogue and a customer dialogue, and provides indexing of subparts of the real time interaction. The training material creating module stores the real time interaction into the training database along with indexing data of the subparts of the real time interaction. The training material creating module categorizes a plurality of real time interactions stored in the training database into a plurality of training scenarios.