SYSTEM AND METHOD FOR PERFORMING A MEANING SEARCH USING A NATURAL LANGUAGE UNDERSTANDING (NLU) FRAMEWORK
Patent №
US 11,556,713
Granted
2023-01-17
Filed 2020
Owner
SERVICENOW, INC.
Lab
—
AI components
7
ml · nlp · vision · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16749828
The present disclosure is directed to an agent automation framework that is capable of extracting meaning from user utterances and suitably responding using a search-based natural language understanding (NLU) framework. The NLU framework includes a meaning extraction subsystem capable of detecting multiple alternative meaning representations for a given natural language utterance. Furthermore, the NLU framework includes a meaning search subsystem that enables elastic confidence thresholds (e.g., elastic beam-width meaning searches), forced diversity, and cognitive construction grammar (CCG)-based predictive scoring functions to provide an efficient and effective meaning search. As such, the disclosed meaning extraction subsystem and meaning search subsystem improve the performance, the domain specificity, the inference quality, and/or the efficiency of the NLU framework.
AI classification
Ownership
SERVICENOW, INC.
assignment · 516000828
Assignors
SAPUGAY, EDWIN, MADAMALA, ANIL KUMAR, TURKKAN, OMER ANIL, NABOKA, MAXIM
On an employer assignment, the assignors are typically the inventors.