SYSTEM AND METHOD FOR PERFORMING A MEANING SEARCH USING A NATURAL LANGUAGE UNDERSTANDING (NLU) FRAMEWORK

Patent №

US 11,556,713

Granted

2023-01-17

Filed 2020

Owner

SERVICENOW, INC.

Lab

AI components

7

ml · nlp · vision · speech · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16749828

The present disclosure is directed to an agent automation framework that is capable of extracting meaning from user utterances and suitably responding using a search-based natural language understanding (NLU) framework. The NLU framework includes a meaning extraction subsystem capable of detecting multiple alternative meaning representations for a given natural language utterance. Furthermore, the NLU framework includes a meaning search subsystem that enables elastic confidence thresholds (e.g., elastic beam-width meaning searches), forced diversity, and cognitive construction grammar (CCG)-based predictive scoring functions to provide an efficient and effective meaning search. As such, the disclosed meaning extraction subsystem and meaning search subsystem improve the performance, the domain specificity, the inference quality, and/or the efficiency of the NLU framework.

Machine learningNatural languageVisionSpeechKnowledge representationPlanningAI hardwareG06F 16/3329G06F 40/30G06F 16/24556G06F 16/686G06F 40/253G06F 40/295G06F 40/205G10L 15/1822+1 more

AI classification

Natural language1.00
Speech1.00
Machine learning1.00
Knowledge representation1.00
Vision1.00
AI hardware1.00
Planning0.99
Evolutionary computation0.00

Ownership

SERVICENOW, INC.

assignment · 516000828

Assignors

SAPUGAY, EDWIN, MADAMALA, ANIL KUMAR, TURKKAN, OMER ANIL, NABOKA, MAXIM

On an employer assignment, the assignors are typically the inventors.

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