Patent №
US 11,562,148
Granted
2023-01-24
Filed 2020
Owner
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Lab
—
AI components
4
ml · nlp · vision · speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
17002282
Methods, systems, and computer program product for automatically performing sentiment analysis on texts, such as telephone call transcripts and electronic written communications. Disclosed techniques include, inter alia, lexicon training, handling of negations and shifters, pruning of lexicons, confidence calculation for token orientation, supervised customization, lexicon mixing, and adaptive segmentation.
AI classification
Ownership
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
assignment · 535910939
Assignors
LEV-TOV, AMIR, FAIZAKOF, AVRAHAM, MAZZA, ARNON, KONIG, YOCHAI
On an employer assignment, the assignors are typically the inventors.