METHOD FOR INCIDENT MANAGEMENT OF A HOME AUTOMATION INSTALLATION

The present invention relates to a method for incident management of home automation equipment comprising at least one home automation device (D) and at least one central control unit (U), the method being implemented by a management unit (Sv) and comprising the following steps: a step (EDSv1) of receiving a diagnosis request concerning at least one central control unit (U) belonging to the home automation equipment or at least one home automation device belonging to the home automation equipment (St); a step (EDS3) of sending at least one diagnosis request message to the at least one central control unit (U) concerned by the diagnosis request or to the at least one central control unit (U) to which the at least one home automation device concerned by the diagnosis request is attached; a step (EDSv8) of receiving a diagnosis result coming from a central control unit (U); a step (EDSv9) of providing a diagnosis report to the maintenance user (USAV), comprising: information concerning the communication between the management unit and the home automation device or the central control unit concerned by the diagnosis request, and/or, if the home automation device or the central control unit can communicate such a result: the last known values of the state variables for the home automation devices (D) and for the central control units (U); and/or the results of commands or connection attempts initiated by the end user (UsrF).