AUTOMATED SYSTEM FOR TRIAGE OF CUSTOMER ISSUES

A device for verifying previous determinations from cybersecurity devices comprising a processor and a storage device communicatively coupled to the processor. The storage device comprises submission analysis logic including object parsing logic to receive submission message data and then parse the submission message data into object data, along with workflow selector logic to receive the object data and process the object data to select at least one analyzer within analyzer logic. The analyzer logic can generate at least one analyzer based on the selected analyzer within the workflow selector logic, analyze the object data for potential threats and embedded object data, generate results data based on that analysis, and pass the embedded object data back to the workflow selector for further analysis. Finally, the submission analysis logic comprises triage ticket generation logic to generate triage tickets for analyst review and alert logic to generate automatic alerts.