SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING

Patent №

US 11,601,553

Granted

2023-03-07

Filed 2022

Owner

VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC

Lab

AI components

5

ml · nlp · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

17667910

A system and method for managing virtual queues. A cloud-based queue service manages a plurality of queues hosted by one or more entities. The queue service is in constant communication with the entities providing queue management, queue analysis, and queue recommendations. The queue service is likewise in direct communication with queued persons. Sending periodic updates while also motivating and incentivizing punctuality and minimizing wait times based on predictive analysis. The predictive analysis uses “Big Data” and other available data resources, for which the predictions assist in the balancing of persons across multiple queues for the same event or multiple persons across a sequence of queues for sequential events.

Machine learningNatural languageKnowledge representationPlanningAI hardwareH04M 3/5231G06Q 10/047G06Q 10/06312G06Q 10/06375G06Q 30/016H04L 67/306H04M 3/5234H04M 3/5238+2 more

AI classification

Planning1.00
Machine learning1.00
AI hardware1.00
Knowledge representation0.98
Natural language0.98
Vision0.09
Speech0.00
Evolutionary computation0.00

Ownership

VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC

assignment · 620890968

Assignors

BOHANNON, DANIEL, SIEBERT, RICHARD DANIEL, POWER, JAY, DIMARIA, MATTHEW, MOLLER, MATTHEW DONALDSON, LEKAS, SHANNON

On an employer assignment, the assignors are typically the inventors.

From the same owner

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