TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

Patent №

US 11,611,659

Granted

2023-03-21

Filed 2021

Owner

AFINITI, LTD.

Lab

—

AI components

ml · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

17162133

Techniques for behavioral pairing in a task assignment system are described. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, at least one behavioral pairing constraint; and applying, by the at least one computer processor, the at least one behavioral pairing constraint to the task assignment system to controllably reduce performance of the task assignment system.

Machine learning Planning AI hardwareG06Q 10/0631H04M 3/5232G06Q 10/06393H04M 3/5175

Google Patents

AI classification

AI hardware1.00

Machine learning1.00

Planning1.00

Speech0.01

Natural language0.00

Vision0.00

Knowledge representation0.00

Evolutionary computation0.00

Ownership

AFINITI, LTD.

assignment · 551300521

Assignors

KHATRI, VIKASH, CHISHTI, ZIA, DELKER, JASON

On an employer assignment, the assignors are typically the inventors.

From the same owner

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Cites (119)

TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEMUS 10,404,861 · 2019 TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEMUS 10,284,727 · 2019 USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEMUS RE47201 · 2019 SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTERUS 10,135,987 · 2018 TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEMUS 10,116,800 · 2018 USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEMUS RE46986 · 2018 TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEMUS 9,942,405 · 2018 TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEMUS 9,930,180 · 2018 TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEMUS 9,787,841 · 2017 TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEMUS 9,781,269 · 2017 TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEMUS 9,712,676 · 2017 Systems and Methods for Routing Callers to an Agent in a Contact CenterUS 9,712,679 · 2017 TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEMUS 9,300,802 · 2016 CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATIONUS 9,277,055 · 2016 SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEMUS 9,215,323 · 2015 CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)US 9,025,757 · 2015 METHOD AND APPARATUS FOR ROUTING A CALL USING A HYBRID CALL ROUTING SCHEME WITH REAL-TIME AUTOMATIC ADJUSTMENTUS 8,995,647 · 2015 Contact center service monitoring and correctingUS 8,938,063 · 2015 SYSTEM AND METHOD FOR DELIVERING A CONTACT TO A PREFERRED AGENT AFTER A SET WAIT PERIODUS 8,913,736 · 2014 Routing callers from a set of callers based on caller dataUS 8,903,079 · 2014 CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATIONUS 8,879,715 · 2014 TARGETED ISSUE ROUTINGUS 8,831,207 · 2014 SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEMUS 8,824,658 · 2014 USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEMUS 8,792,630 · 2014 PROBABILITY MULTIPLIER PROCESS FOR CALL CENTER ROUTINGUS 8,781,100 · 2014

and 94 more

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