Patent №
US 11,615,482
Granted
2023-03-28
Filed 2020
Owner
JPMORGAN CHASE BANK, N.A.
Lab
—
AI components
2
nlp · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
17066084
Systems and methods for enhanced organizational transparency using a linked activity chain in a ledger are disclosed. In one embodiment, a method may include (1) a back end for an organization comprising at least one computer processor receiving a first communication from a first entity comprising a first customer interaction with the first entity; (2) the back end writing the first communication to a ledger for the organization as a first block in a linked activity chain; (3) the back end receiving a second communication from a second entity comprising a second customer second activity with the second entity; (4) the back end writing the second communication to the ledger for the organization as a second block in the linked activity chain; (5) the back end calculating a summary score for the customer based on the blocks in the linked activity chain.
AI classification
Ownership
JPMORGAN CHASE BANK, N.A.
assignment · 540110366
Assignors
VIEIRA, JOE, LEE, KAM SAT, PINGALI, MURALI, CORNELL, MICHAEL, SHETTY, SURESH, FALAH, SAMER, SAMBHAR, ANKUR
On an employer assignment, the assignors are typically the inventors.