DISAMBIGUATING CONTACTS USING RELATIONSHIP DATA

Patent №

US 11,615,790

Granted

2023-03-28

Filed 2019

Owner

AMAZON TECHNOLOGIES, INC.

AI components

4

ml · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16588790

Technologies are disclosed for disambiguating contact information using relationship data using a virtual assistant. A user interacts with a virtual assistant to obtain and utilize contact information. For example, a virtual assistant may allow users to perform an action that utilizes contact information (e.g., make a call to a contact). The virtual assistant utilizes a contact service to identify candidate contacts that are related to the requesting user. The contact service identifies candidate contacts based on relationship data between the requesting user and the stored contacts. For example, the relationship data may indicate that the requesting user is on the same project or team as another contact, that the requesting user has the same role as another contact, that the requesting user is a manager of another contact, as well as other attributes. In some examples, the contact service limits the number of candidate contacts provided to requesting user.

Machine learningKnowledge representationPlanningAI hardwareG10L 15/1822G10L 15/22G06F 3/167G06F 9/54G06F 16/243G06F 16/9024G06F 16/90332G06F 16/9535+7 more

AI classification

Knowledge representation1.00
Planning1.00
Machine learning1.00
AI hardware0.90
Natural language0.48
Vision0.02
Evolutionary computation0.00
Speech0.00

Ownership

AMAZON TECHNOLOGIES, INC.

assignment · 594710631

Assignors

SHIVALINGAIAH, INCHARA, OOSTERGO, MILO, ZHONG, GARY, NAIR, AAKARSH, BHATIA, SUSHANT

On an employer assignment, the assignors are typically the inventors.

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