BLOCKCHAIN-BASED TECHNOLOGIES FOR HYPER-PERSONALIZED INTERACTIONS ACROSS ENTERPRISES
Patent №
US 11,626,988
Granted
2023-04-11
Filed 2020
Owner
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Lab
—
AI components
3
ml · nlp · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
17029863
A method for executing hyper-personalized interactions across enterprises using interactions added to blockchains as transactions according to one embodiment includes determining, by a first enterprise system, an intent from a first interaction added to a blockchain via a blockchain transaction, determining, by the first enterprise system, a correlation between the intent and a set of subsequent related interactions with one or more enterprise systems different from the first enterprise system, and generating, by the first enterprise system, a second interaction with a second enterprise system of the one or more enterprise systems different from the first enterprise system, wherein the second interaction is within the set of subsequent related interactions.
AI classification
Ownership
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
assignment · 538870663
Assignors
SEKAR, ARCHANA, VILLALOBOS, JAVIER, KONIG, YOCHAI
On an employer assignment, the assignors are typically the inventors.