SERVER DEVICE AND CONTROL METHOD THEREOF

A server device includes communication means, information storage means, and output means. The communication means communicates with an information processing device that includes a display unit for displaying a symbol and a sending unit for sending information relating to the failure of the own device. The information storage means stores the information relating to the failure sent from the information process device. The output means outputs information relating to the failure stored in an access destination specified by the symbol to a user terminal that reads the symbol.