SERVICE KIOSK DEVICE CONFIGURATION

Patent №

US 11,630,675

Granted

2023-04-18

Filed 2019

Owner

HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

Lab

AI components

2

kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16481471

Examples associated with service kiosk device configuration are described. One example includes authenticating a user at a service kiosk. The user is authenticated based on a credential provided by the user. A service profile associated with the user is loaded. The service profile describes a device assigned to the user. An operable connection between the service kiosk and the device is established. Service information is obtained from the user via an interface at the service kiosk, from the service profile, and from the device via the operable connection. The service information describes a technical issue associated with the device. The device is configured via the operable connection to resolve the technical issue.

Knowledge representationPlanningG06F 9/4411G06Q 10/20G06F 21/31G06Q 20/18G07C 9/00912G07F 17/12H02J 7/731H02J 7/47

AI classification

Knowledge representation0.98
Planning0.72
AI hardware0.11
Natural language0.04
Vision0.01
Evolutionary computation0.01
Speech0.00
Machine learning0.00

Ownership

HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

assignment · 498820351

Assignors

SHELTON, GEROLD K, NOTTINGHAM, KYLE J, FREDERICKSON, MATTHEW

On an employer assignment, the assignors are typically the inventors.

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