Enhanced Service Mapping Based On Natural Language Processing

Patent №

US 11,632,303

Granted

2023-04-18

Filed 2020

Owner

SERVICENOW, INC.

Lab

AI components

5

ml · nlp · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

17065381

A computing system includes persistent storage configured to store representations of software applications that include textual data respectively indicative of attributes of the software applications, and a mapping application configured to perform operations. The operations include retrieving a representation corresponding to a software application and, based thereon, identifying character strings present within textual data associated therewith. The operations also include generating, for each character string, a corresponding weight based on a frequency of the character string within the particular textual data and a frequency of the character string within textual data associated with at least a subset of the software applications. The operations additionally include selecting, from the character strings and based on the corresponding weights, candidate tags for the particular software application. The operations further include generating a mapping between the software application and a computing resource based on the candidate tags, and storing a representation of the mapping.

Machine learningNatural languageKnowledge representationPlanningAI hardwareH04L 41/22G06F 8/65G06F 40/109G06F 40/279G06F 40/40H04L 41/40H04L 43/08H04L 43/20+5 more

AI classification

Natural language1.00
Knowledge representation0.99
AI hardware0.88
Planning0.87
Machine learning0.70
Vision0.02
Evolutionary computation0.00
Speech0.00

Ownership

SERVICENOW, INC.

assignment · 540020750

Assignors

BITTERFELD, ROBERT, GARTY, ASAF

On an employer assignment, the assignors are typically the inventors.

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