Patent №
US 11,632,467
Granted
2023-04-18
Filed 2021
Owner
UIPCO, LLC
+1 more
Lab
—
AI components
3
nlp · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
17396622
Disclosed is a precision queuing (PQ) system that automatically and dynamically revises the values of precision queue step rules (PQSRs) with customizable thresholds based on current contact center conditions such as varying hours of operation and number of agents available.
AI classification
Planning0.99
Knowledge representation0.68
Natural language0.55
AI hardware0.22
Speech0.03
Evolutionary computation0.01
Machine learning0.01
Vision0.00
Ownership
UIPCO, LLC
assignment · 622280543
UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
assignment · 622290229
Assignors
LEWIS, JOSEPH REED
On an employer assignment, the assignors are typically the inventors.
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