ANALYTICS CENTER HAVING A NATURAL LANGUAGE QUERY (NLQ) INTERFACE

Patent №

US 11,636,104

Granted

2023-04-25

Filed 2020

Owner

SERVICENOW, INC.

Lab

AI components

4

nlp · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16941256

An analytics server is disclosed that enables natural language queries (NLQs) to be used to access key performance indicator (KPI) data. The analytics server includes a graphical user interface (GUI) that presents a set of KPIs associated with a user. The GUI includes suitable user interface elements to enable the user to provide natural language queries regarding these KPIs. The user interface elements provide the user with suggested NLQs based on, for example, KPIs to which the user has access and/or previous NLQs of the user. In response to the analytics server receiving a suitable NLQ from the user, the analytics server generates an appropriate database query to retrieve the KPI data requested by the NLQ. The GUI is then updated to present a visual representation (e.g., a bar graph, a pie chart, a trend line, a single value) of the retrieved KPI data.

Natural languageKnowledge representationPlanningAI hardwareG06F 16/245G06F 16/3344G06F 3/0481G06F 3/0482G06F 16/243G06F 40/279

AI classification

Natural language1.00
Knowledge representation1.00
AI hardware1.00
Planning1.00
Machine learning0.03
Speech0.00
Vision0.00
Evolutionary computation0.00

Ownership

SERVICENOW, INC.

assignment · 533330088

Assignors

PENZO, MARTA, TABAK, AIDA RIKOVIC, MOUZOURIS, DIMOSTHENIS, MA, SIZE, REDKINA, OLGA

On an employer assignment, the assignors are typically the inventors.

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