Patent №
US 11,645,321
Granted
2023-05-09
Filed 2017
Owner
SALESFORCE.COM, INC.
Lab
—
AI components
7
ml · nlp · vision · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15803412
Methods, systems, and devices for analyzing communication messages (e.g., emails or activities) to determine relationship strength using a distributed graph are described. In some systems, a user may be associated with a specific tenant. A database server of the system may receive communication messages associated with the user and a target user. The server may perform a natural language processing (NLP) analysis on the communication messages to extract metadata, and may generate or update a distributed graph indicating connections between users based on the extracted metadata. Using the connections of the graph, the server may calculate a closeness score between the user and the target user. Additionally, the server may calculate closeness scores between the target and other users associated with the tenant, and may determine the users with the greatest closeness scores. The server may send a suggestion for the determined users to initiate communication with the target.
AI classification
Ownership
SALESFORCE.COM, INC.
assignment · 450460580
Assignors
ROLLER, WILLIAM CHRISTOPHER FAMA, VIKRAM, SHARDUL, NOE, ALEX MICHAEL, BURBANK, NOAH WILLIAM, ROOS, ALEXIS, RAMPRASAD, ROHITH, KELLER, JOSEPH GERALD, KRUPA, GABRIEL STARR, BISHEL, SCOTT WALTER, INNAMURI, PRAVEEN
On an employer assignment, the assignors are typically the inventors.