CALCULATING RELATIONSHIP STRENGTH USING AN ACTIVITY-BASED DISTRIBUTED GRAPH

Patent №

US 11,645,321

Granted

2023-05-09

Filed 2017

Owner

SALESFORCE.COM, INC.

Lab

AI components

7

ml · nlp · vision · speech · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

15803412

Methods, systems, and devices for analyzing communication messages (e.g., emails or activities) to determine relationship strength using a distributed graph are described. In some systems, a user may be associated with a specific tenant. A database server of the system may receive communication messages associated with the user and a target user. The server may perform a natural language processing (NLP) analysis on the communication messages to extract metadata, and may generate or update a distributed graph indicating connections between users based on the extracted metadata. Using the connections of the graph, the server may calculate a closeness score between the user and the target user. Additionally, the server may calculate closeness scores between the target and other users associated with the tenant, and may determine the users with the greatest closeness scores. The server may send a suggestion for the determined users to initiate communication with the target.

Machine learningNatural languageVisionSpeechKnowledge representationPlanningAI hardwareG06F 16/358G06F 16/24575G06F 40/194G06F 40/35G06Q 10/10G06T 11/26G06Q 10/40

AI classification

Natural language1.00
Planning1.00
Speech1.00
AI hardware0.98
Machine learning0.98
Knowledge representation0.96
Vision0.65
Evolutionary computation0.04

Ownership

SALESFORCE.COM, INC.

assignment · 450460580

Assignors

ROLLER, WILLIAM CHRISTOPHER FAMA, VIKRAM, SHARDUL, NOE, ALEX MICHAEL, BURBANK, NOAH WILLIAM, ROOS, ALEXIS, RAMPRASAD, ROHITH, KELLER, JOSEPH GERALD, KRUPA, GABRIEL STARR, BISHEL, SCOTT WALTER, INNAMURI, PRAVEEN

On an employer assignment, the assignors are typically the inventors.

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