SYSTEM FOR ANALYZING WORKFLOW AND DETECTING INACTIVE OPERATORS AND METHODS OF USING THE SAME

Provided is an improved apparatus and method for identifying inefficient workers in a workplace. The apparatus receives voice commands from a worker in the workplace and transforms the voice commands into text commands by converting audio signals associated with the voice commands to one or more points in data that are stored in a database. The apparatus further creates a dialogue-stream including the text commands and a time of receipt of each voice command associated with the respective text command. Further, a workflow record may be created from the dialogue-stream and may be used to generate an efficiency metric for the worker. Both the dialogue-stream and workflow record can be used to monitor the efficiency of the worker and implement effective changes to the workflow process.