SYSTEM AND METHOD FOR CREATING HEALING AND AUTOMATION TICKETS

Patent №

US 11,741,194

Granted

2023-08-29

Filed 2020

Owner

COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD.

Lab

AI components

5

ml · nlp · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

17130756

The present invention relates to a system and method for application debt management with zero maintenance strategy that make the applications “fit for use” and “fit for purpose”. The objective is to ensure that applications run at the lowest cost, deliver maximum performance and serve the purpose for which it was developed. The machine learning enabled debt engine of present system reads the unstructured ticket data or debts, eliminates noise, and classify the debts into one of predefined categories. This is followed by remediation of debt via either of automation or healing workbench based on predetermined priorities.

AI classification

Planning1.00
Natural language1.00
Knowledge representation1.00
Machine learning1.00
AI hardware1.00
Vision0.04
Evolutionary computation0.00
Speech0.00

Ownership

COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD.

assignment · 547270905

Assignors

THIAGARAJAN, SRINIVASAN, ABUBACKER, SARITHA PANAPPARAMBIL, ARDHANARI, SURENDRANATHAN, DEVARAJAN, VINOTH KUMAR, MANI, YUVARAJAN, THIRUMALAISAMY, SUGANYA, NEDUMARAN, SARANYA, SENTHILKUMAR, VIJAYALAKSHMI, NAMASIVAYAM, MANIKANDAN, PONRAM, RADHA, BEHERA, MONALISA

On an employer assignment, the assignors are typically the inventors.

© 2026 NYSGPT2525 LLC