AUTOMATED ROOT CAUSE ANALYSIS OF UNDERPERFORMING VIDEO STREAMS BY USING LANGUAGE TRANSFORMERS ON SUPPORT TICKET SYSTEMS

A method and system corrects a content delivery infrastructure. The method of the system includes receiving a request to resolve reported issues for the content delivery infrastructure, collecting content delivery metrics for the content delivery infrastructure, executes a language transformer model on the request and the content delivery metrics to generate a set of possible resolutions with confidence ratings, and implementing an automated solution based on a resolution from the set of possible resolutions, in response to the resolution having a confidence rating above a threshold.