FEEDBACK CONTROL FOR AUTOMATED MESSAGING ADJUSTMENTS

Patent №

US 11,755,656

Granted

2023-09-12

Filed 2022

Owner

CAPITAL ONE SERVICES, LLC

Lab

AI components

6

ml · nlp · speech · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

17838349

A processor may receive data and generate a quantified representation of the data by processing the data using at least one machine learning (ML) algorithm, the quantified representation of the data indicating a sentiment of content of the data. The processor may automatically revise the content of the communications data. The revising may include determining a reaction to the content of the communications data, generating a quantified representation of the reaction, determining a difference between the quantified representation of the reaction and the quantified representation of the communications data, identifying, based on the difference, a portion of the content having an unintended sentiment, and replacing the portion of the content with different content.

Machine learningNatural languageSpeechKnowledge representationPlanningAI hardwareG06F 16/90332G06Q 30/02G06F 16/9017G06F 16/9035G06F 16/9038G06F 18/214G06F 40/30G06N 20/00+4 more

AI classification

Natural language1.00
Speech1.00
Planning1.00
Knowledge representation1.00
Machine learning0.98
AI hardware0.92
Evolutionary computation0.38
Vision0.00

Ownership

CAPITAL ONE SERVICES, LLC

assignment · 604590001

Assignors

ATKINS, PHOEBE, MIRACOLO, MAX, EDWARDS, JOSHUA, MCCLANAHAN, BRIAN, LIN, ALEXANDER, CHENG, LIN NI LISA, VARGAS, CRUZ

On an employer assignment, the assignors are typically the inventors.

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